Clinic Efficiency Dashboard

The mission of the nonprofit public health management consulting and research organization JSI Research & Training Institute, Inc. (JSI) is to promote and improve health in the US and around the globe. With funding from the U.S. Department of Health and Human Services, Office of Population Affairs, JSI supports family planning clinics to achieve their quality improvement goals. As one of its training and technical assistance activities, JSI is helping clinic managers to measure and improve clinic efficiency across three domains: patient experience, clinic flow, and productivity.

In the frequently busy setting of a family planning clinic, collecting and monitoring clinic efficiency data can take up a lot of administrative time. To provide a new process that would lead to increased clinic efficiency, higher quality of care, and greater impact, JSI wanted to digitize the data collection and visualization workflow to provide an easier and more manageable way for managers to see data meaningfully to drive clinic efficiency improvements.

Bocoup worked with the JSI team to design and implement a web application and visualization tools clinic managers would be able to access and use on a day-to-day basis to track clinic service performance. Our work covered research, information design and prototyping, development, and knowledge transfer in collaboration with the team of JSI consultants, clinic staff, and developers.

In the design phase of the project, we conducted research to uncover the JSI team’s design challenges. We interviewed clinic staff and developed user personas and mapped user journeys using a collaborative process to ensure that our product would best serve the needs of clinic staff. We researched and prototyped various visualization approaches to ensure that the displays of information we created were actionable and meaningful to the clinic managers. This work included designing and implementing user interaction models, including data entry methods for both desktop and mobile users. To support the clinics’ practices around in-person interaction and conversation around their data, we built-in support for printing out reports.

In our application development process, we built on the user stories generated by the JSI team. We delivered stable, well-documented code to ensure smooth knowledge transfer with the JSI developer team. This maintainable code-base also makes it possible for the JSI developer team to detect and fix bugs easily and to modify the app as the needs of clinic managers evolve.