User Research

Great design is made possible by developing a strong understanding of potential and current stakeholders. In this workshop we will walk participants through the user research phase of a project. We will interview core project stakeholders, develop user personas, identify user goals to ultimately develop journey maps.

This fast-paced workshop is an action-oriented design thinking exercise connected to a community based opportunity to transform learnings into local impact. In collaboration with Global Kids, the design team at Bocoup cultivates a group of experts with varied skillsets to work together on a real-world issue, from collaborative ideation to creation. We will be framing the workshop around the question “How might we provide youth with an intuitive tool that empowers them to own and use their skills data?”

Through partnering with Global Kids, the participants’ journey maps have the potential to live on and be incorporated into the non-profit’s ongoing programming.

We designed this workshop to offer you a glimpse into the open design process. Participants will share progress throughout the workshop and have a journey map as your final deliverable. This class is part 1 of a three-part series (but each workshop may be taken individually), so participants will be developing different stages of the project in each module.

Intended Audience

This workshop is for you if you are a thinker, a dreamer, a doer, a New Yorker, a designer, a developer, a project manager—anyone who wants to learn about the user experience design process by doing rather than listening. No prior design experience is required.

Topics Covered

  • Learn how to conduct effective interviews
  • Author and use tools such as personas and journey maps
  • Gain an understanding of the concept of empathy
  • Develop key design vocabulary
  • Incorporate open and human centered design into your practice
  • Hone your design-thinking skills
February 23rd, 2016
New York, NY
Cost $149.00
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Register as part of the Learn Open Design Skills track and save!

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Jess Klein

If you ask about her passions, Jess will draw you a venn diagram with the words community, freedom, and learning, and point to the sweet spot where all three overlap. She is dedicated to connecting people and ideas through new technologies and interactive experiences.

Jess joins us from the Mozilla Foundation, where she served as Creative Lead for such projects as the X-Ray Goggles, Hackasaurus (which became part of the larger Webmaker platform), Thimble and the Hive. She also served as the Creative Director for Mozilla Open Badges, where she helped develop an ecosystem of tools for learners to earn, assess, issue and display digital micro-credentials. A Rockaway Beach native, Jess co-founded Rockaway Help in the wake of Hurricane Sandy to empower the community to find solutions for emergency response, preparedness and rebuilding through hyperlocal open news and the development of innovative community-designed technologies. She was named a White House Champion of Change for her civic hacktivism.

Education at Bocoup

Education and continuous learning are part of our core values. With our educational offerings, we empower practitioners to continuously learn, particularly when they don’t have company support. Offering education is an important way for us as a company to grow our community of practice. Bocoup believes the web is for everyone, an we encourage new people to join our Open Web community and support the continuous development of members of that community through our educational and community offerings.

What are tracks?

Most of our workshops are offered as part of a track. Tracks connect workshops with related content together; each workshop stands alone, and also builds on previous workshops in the track. By registering for a track, you amplify your knowledge and skills—with time in between classes to absorb and apply new information—and you’ll save a few bucks too.

Code of Conduct

Learning something new can be a challenge in itself. It requires vulnerability and openness. That’s why we care deeply about creating a supportive, safe learning environment for everyone. We refuse to tolerate conduct that is detrimental to this goal. Please check out our Code of Conduct to learn more about what to expect. It’s everyone’s responsibility to actively work toward creating a better community that is conducive to learning.

Refund Policy

Can’t make it to your workshop? Not a problem! E-mail and let us know at least 7 days before the scheduled workshop date for a full refund. While we do not offer refunds after this timeframe, we can offer you credit for a future workshop, or a transfer if you find another person to take your spot.

Cancellation Policy

If, for some reason, we need to cancel a workshop, we will notify you at least 7 days before the scheduled class is offered and give you full refund.